AmigaKit defines what "Customer Service" should be!

AmigaOne X1000 platform specific issues.
Post Reply
AmigaDave
Posts: 145
Joined: Wed Jan 04, 2012 3:31 am
Location: Lake Shastina, California, USA

AmigaKit defines what "Customer Service" should be!

Post by AmigaDave »

My First Contact AmigaOne X1000 arrived a couple days ago, after a delay due to FedEX not following the proper Customs Clearance procedures, which resulted in them shipping my X1000 back and forth between California and Tennessee, which might be the reason that so much damage was inflicted upon my package. (I guess all those YouTube videos about FedEX drivers and employees trashing people's packages are true)

AmigaKit's owner, Matthew Leaman knew about the delay due to the improper Customs Clearance processing, before I did, which just goes to show how committed he is to knowing what is going on with his shipments.

My X1000 was damaged pretty bad, even though AmigaKit had done an excellent job of trying to protect it. I could find no fault with their packaging materials or methods and I seriously doubt that any package could have survived the forces exerted upon my X1000 package by the FedEX gorillas. It literally looked like they had dropped it from the plane as they flew over and then dragged it behind the truck, instead of putting it inside for the delivery.

Again AmigaKit was on top of the situation and responded immediately to correct the situation and handle the claim with FedEX.

I cannot praise them too much for their efforts and would recommend them to everyone as the best retailer/dealer I have ever had the pleasure to do business with. Not just in the area of Amiga items, but the best of any retailer/dealer of any product I have ever done business with.

Luckily my X1000 still works and I have been able to test it for a little while (I can't currently sit at a desk for more than a few minutes each day). I am pleased to report that it is better than I had imagined. I am sure I will find it's limitations as I use it more, but it is very Amiga-Like and brings back memories of earlier days, when I was first learning how to use my A1000 in 1987.

Since this is my first OS4.x computer, I have lots to learn, but from my initial impressions, it is going to be a fun experience and I can easily recommend to anyone sitting on the fence about buying an X1000 computer, don't hesitate. When the next production run of the X1000 is announced and if AmigaKit sets up another pre-purchase registration to create a list of buyers for the next production run, don't hesitate to jump in and get on that list. This is a great system for running OS4.1.5, so if that is what you want to run, why not do it on the best available hardware made just for that purpose?

The X1000 is not for everyone, and I understand all the arguments of the critics that would never consider buying one of them, but for the rest of us that understand what it is and what it was created for, I say go for it and enjoy the ride. You can't get better support and treatment than AmigaKit provides and you can't get a better computer to run OS4.1.5 on.

As Trevor puts it, "Let's keep this party going"!

Edit: If you are an AmigaOne X1000 beta-tester, or just another X1000 owner, please add your comments to this thread about your impressions of AmigaKit and your own X1000 experiences.
Proud owner of 10+ Commodore Amiga 680x0 computers
First Contact AmigaOne X1000 Dual Core 1.8GHz PA6T w/OS4.1FE
Dual 2.7GHz G5 PowerMac w/MorphOS3.7
1.5GHz G4 PMac MDD w/MorphOS3.7
1.5GHz G4 MacMini w/MorphOS3.7
17" 1.67GHz G4 PBooks w/MorphOS3.7
Efika 5200b w/MorphOS3.7
FPGA Arcade Replay w/AmigaOS3.x

User avatar
SteveH
Beta Tester
Beta Tester
Posts: 90
Joined: Mon Dec 20, 2010 1:16 pm
Location: Liverpool, UK
Contact:

Re: AmigaKit defines what "Customer Service" should be!

Post by SteveH »

I'd like to echo AmigaDave's comments - AmigaKit are without doubt the best computer company I've dealt with and I highly recommend them. When I had problems with my X1000, Matthew and Chris couldn't do enough to help. Their customer service is second to none.

User avatar
Christopher Follett
AmigaKit
AmigaKit
Posts: 650
Joined: Mon Feb 21, 2011 5:56 pm
Location: Wales, UK
Contact:

Re: AmigaKit defines what "Customer Service" should be!

Post by Christopher Follett »

SteveH wrote:I'd like to echo AmigaDave's comments - AmigaKit are without doubt the best computer company I've dealt with and I highly recommend them. When I had problems with my X1000, Matthew and Chris couldn't do enough to help. Their customer service is second to none.
Yours was a wierd one. If we had'nt seen it ourselves, it would'nt have have lept out at me through pictures.
So doing that home visit was good, took me a few mins to see problem as its wasnt your standard run of the mill problem.
AmigaDave wrote:My First Contact AmigaOne X1000 arrived a couple days ago, after a delay due to FedEX not following the proper Customs Clearance procedures, which resulted in them shipping my X1000 back and forth between California and Tennessee, which might be the reason that so much damage was inflicted upon my package. (I guess all those YouTube videos about FedEX drivers and employees trashing people's packages are true)

AmigaKit's owner, Matthew Leaman knew about the delay due to the improper Customs Clearance processing, before I did, which just goes to show how committed he is to knowing what is going on with his shipments.

My X1000 was damaged pretty bad, even though AmigaKit had done an excellent job of trying to protect it. I could find no fault with their packaging materials or methods and I seriously doubt that any package could have survived the forces exerted upon my X1000 package by the FedEX gorillas. It literally looked like they had dropped it from the plane as they flew over and then dragged it behind the truck, instead of putting it inside for the delivery.
Goes without saying, Im gutted at your situation.
I grow quite attached to each system, then it gets released into the wild, (Just hoping one day, one wont want to leave, ;)).
To have the problems you had saddens me, as I spend some hours on each system.

We will get it sorted for you, :).
Last edited by Christopher Follett on Tue Feb 21, 2012 4:49 pm, edited 1 time in total.
Resolute and Industrious
Grand ruler of the yellow people and the Ultimate Amiga Empire
http://www.ultimateamiga.co.uk (Home of SONY PSP Amiga Emulator and AMOS Factory)
__________________
Customer Help & Support: http://www.amigakit.com/help

http://www.amigakit.com - the Amiga store

New Products

Post Reply