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Login works only partially...

Posted: Tue May 11, 2021 8:29 am
by Reksa
Hi!

I can login on this Forum, but not on the Hyperion's main page (https://www.hyperion-entertainment.com/). Thus, not possible to register products... I get this error message: "Username and password do not match or you do not have an account yet."

Shouldn't the same account work for both? Can this problem be fixed somehow...? Thank you!

Reksa

Re: Login works only partially...

Posted: Tue May 11, 2021 9:41 am
by Raziel
iirc i had to create two accounts for the main site and the forums.

Makes sense too, as the main site login details are used for registerting software and receiving updates.
You can still use the same details and only remember one then

Re: Login works only partially...

Posted: Tue May 11, 2021 12:22 pm
by nbache
I can confirm that:

The account used on www.hyperion-entertainment.com, e.g. for registering products, is not at all related to the account you create on this forum to be able to post etc. They are two separate accounts, and of course, should use two separate sets of credentials. (If you choose to use the same password for both, it's at your own risk.)

The former account, the one used for registration, is also the one you use in AmiUpdate for accessing system updates.

Best regards,

Niels

Re: Login works only partially...

Posted: Tue May 11, 2021 2:23 pm
by Reksa
Raziel wrote: Tue May 11, 2021 9:41 am iirc i had to create two accounts for the main site and the forums.

Makes sense too, as the main site login details are used for registerting software and receiving updates.
You can still use the same details and only remember one then
Thank you for your help! I'm now able to log in the main site, too.